FAQ

Answers to our most commonly asked questions

Frequently Asked Questions

What is Physical Therapy?

Physical Therapy corrects body movement through exercise and manual therapy. Manual Therapy is massaging and manipulating the mscles to alleviate pain during certain movement patters and to create more range of motion

Do I need a referral for physical therapy?

 It is recommended to obtain a referral or prescription for physical therapy. By providing this information for our therapist they are able to better understand your individual needs. Some insurance companies REQUIRE you to have a prescription or referral before attending physical therapy. To find out if this is required you can contact your insurance company, and ask if outpatient physical therapy requires a prescription or referral.

What is a copay?

A copay is a per visit fee determined by each individuals insurance plan. This is collected at each visit. Some insurance companies do not require a copay.

What is Coinsurance?

Coinsurance is the percentage of the visit that is not paid for by the insurance company. This amount is owed to the provider. Some plans require both a copay AND coinsurance

What is a Deductible?

A deductible is the amount of money you will pay before your insurance will cover a percentage of your visit cost. If there is a high deductible on your plan we may ask you to pay a portion at each visit. Some plans do not have a deductible that applies but most do! 

What are benefit limits?

Every insurance plan sets a different limit. The limit is based on a set number, dollar amount max or medical necessity
 

Does Peak bill my insurance?

Yes. As long as the clinic is contracted with your insurance, we are able to bill them first then you will be billed for any portion they did not cover. Our billing is handled by an outside source (BMS). If you have any questions regarding billing issues BMS would be the ones to handle that. Their phone number is 1-800-478-2778.

Do you offer a discount if I don’t have insurance?

If you are paying cash you will be given a 10% discount. Payments are made at the end of each visit. We are not able to bill for cash pay patients.

What is the no show/cancelation policy?

We require 24 hour notice for any cancelations to insure that our therapists can fill their schedule with patients that are waiting to get in for treatment. Both late cancellations and No Shows will be charged $75. This is not a charge that we can bill your insurance for, you will be responsible to pay this out of pocket.

What happens during my first appointment?

Please arrive 15min. early to make sure that we have all necessary forms filled out before your appointment start time. The Physical Therapist will take you back and do a full evaluation of your treatment area, then will set a plan of care up so that you will know what to expect in the visits to come.

Do I need to bring anything to my first appointment?

If a Doctor gave you any information that you feel would be helpful for the therapist to see including your referral/Rx. Also, Bring your insurance card, I.D. and some form of payment just in case copay is required. (We except cash, check, visa or master card)

What should I wear to my treatment?

You should wear athletic or loose fitting clothing so the therapist has the ability to access and examine the area that will be treated. For instance, if you are being treated for a neck injury a turtleneck would not be best! If you forget to bring clothes, we have shorts and shirts you may borrow.  You are welcome to change clothing before or after your appointment if needed.

How long will each treatment last?

Each appointment will last anywhere from 30 to 60 minutes depending on the therapists and treatment. If you need to leave at a specific time please make sure that your therapist is aware before beginning.

How many visits will I need?

The amount of visits can vary from patient to patient. You can ask your therapist at your first appointment and they may be able to give you an estimate. We always suggest you make follow up appointments when scheduling your initial exam to reserve the times that are most convenient to you. 

How can I make payments?

Cash, Check, Credit (Visa or MasterCard only) or HSA card.  You will receive a statement in the mail. You can send it in with your credit card information or with a check. We  also accept payment at each clinic in person or over the phone. 
 

What is the difference between a Rx and a referral?

There is no difference, a presciption is a referral. If your insurance requires one, you will need to get one from your physician.

Can I go to another Peak Sports and Spine clinics for my visits?

It is possible for you to transfer to another clinic. Our documentation system allows for our notes to be transferred to another one of our clinics.

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